Return & Refund Policy
TJUIY™ · CUSTOMER SERVICE
A simple and transparent return experience.
TJUIY™ wants every customer to enjoy a positive shopping experience. If a return or refund request is needed, our support team is available to provide assistance according to this policy.
Return Requests
Customers may request a return by contacting our support team before sending any products back.
Request Approval
Return requests must be reviewed and approved before products are shipped back.
Refund Processing
Approved refunds are processed after returned items are received and inspected.
Return Conditions
Customers may request a return when products meet the applicable return requirements.
Returned items should be:
Products that have been used, damaged or altered may not qualify for return approval.
Return Process
Before returning any item, please contact TJUIY™ customer support.
Please provide:
Our support team will review your request and provide return instructions if approved.
Damaged Or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us as soon as possible.
To help us resolve the issue efficiently, please provide clear photographs showing:
Fast Assistance
After reviewing the information provided, our team will assist with the next appropriate solution.
Refund Process
Once an approved return is received and inspected, refund processing will begin.
Refunds are issued through the original payment method whenever possible.
The time required for the refund to appear may depend on the payment provider.
Non-Returnable Situations
Some products may not be eligible for return when they have been used, damaged through customer handling or returned without prior approval.
Please contact TJUIY™ support before sending any merchandise.
Contact Before Returning
Please contact TJUIY™ customer support before sending any return package.
Our team will provide the correct return instructions after reviewing your request.
Sending products without approval may result in processing delays.
COMPANY DETAILS
Business Information
Return Support
TJUIY™ is committed to providing a clear and customer-friendly return and refund experience. For any questions regarding returns, refunds or order issues, please contact our support team.