Please include your order number and the email address used during checkout when contacting us about an existing order. This allows our team to locate and review your purchase more efficiently.

You may contact us for help with order confirmation, product details, shipping status, tracking information, delivery concerns, return requests, refunds or general product support.

If your item arrives damaged, defective, incomplete, incorrect or materially different from the product description, please contact us promptly so we can review the issue and provide the appropriate next steps.

Because Tjuiy™ products are designed for practical household use, certain natural variations may occur between production batches, including minor differences in color, finish, material appearance or packaging. These minor variations do not automatically indicate a product defect.

Please include the following information in your message:

• Your order number.
• A clear description of the issue.
• Relevant photographs or video showing the issue.
• A photograph of the shipping label and outer packaging.
• Your preferred resolution, where applicable.

After the information has been reviewed and confirmed, we will provide an appropriate resolution, which may include replacement, refund, return instructions or another suitable option.

Customer support is available daily from 8:00 AM to 10:00 PM.

For the fastest assistance, please send your request to service@tjuiy.com with all relevant order and product information included.